Jamersan | Magento and BigCommerce Elite Partner Agency

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Adobe Commerce Optimization & Development for Comic Book Superstore

TFAW Comics

Why Jamersan's was selected to manage new features development and Adobe Commerce Optimization & version upgrades.

Things From Another World is a premier source for comics, sci-fi toys and collectables, movie memorabilia, and other pop-culture items. They selected Jamersan to provide senior-level expert support for their Adobe Commerce platform and implement new features and version upgrades.

The Challenge

Things From Another World has developed a highly customized experience for their customers to pre-order the hottest and latest items from their vast collection. Along with offering other best-in-class experiences, they found they could not keep up with the demand from their business teams to support and enhance their Adobe Commerce platform. Jamersan was engaged based on their expertise in managing complex code environments and optimizing the performance of the Adobe/Magento platform.

TFAW Preorders

The Process

Stepping into a complex environment takes preparation, a proven framework and due diligence to uncover all aspects of their business. Using New Relic, Google Analytics and other developer debugging tools, the Jamersan team quickly adapted and was ready to contribute after a few weeks. Stabilizing and improving the infrastructure were top priorities, so Jamersan immediately began to plan a migration from Adobe Commerce Cloud to Adobe Commerce hosted via Webscale.

 

 
We identified our core third parties to provide a secure, stable and responsive Magento site using. Using our Adobe Commerce Optimization framework, we defined the opportunities and worked with the TFAW team to deploy in an agile release schedule.

Adobe Commerce Support | Jamersan
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Conclusion

Overall, the Jamersan team added the extra velocity needed to add value within the first month of the new engagement. Jamersan provided recommendations and improvements to continue scaling their business as its popularity grows.
  • Added auto-scaling/clusters to handle pre-order launch days
  • Improved responsiveness of reindexes
  • Resolved issues with pre-order fulfillment jobs
  • Migrated from Adobe Commerce Cloud to Webscale for infrastructure

25% improvement in reindexing processes

99.99% uptime

17% increase in conversion rate

Let’s Make
Things Happen

Alex Schreck

Director of Sales and Partnerships