Bulk Candy Store saw its online sales increase from the pandemic; however, this exposed a lack of maturity in its ecommerce operations. The limitations of their current tech stack were holding them back from scaling their operations and continuing their growth. They engaged with Jamersan to dive into every aspect of their e-commerce business to allow them to continue to grow.
Following our E-Commerce Makeover framework, we dove deep into all business model aspects. With a focus on increasing revenue, decreasing costs, and limiting the number of customer support issues.
We identified the best tools and technologies to help solve their challenges and meet these goals.
So far, the early indications have shown that the BigCommerce platform along the remaining technology stack chosen have started to improve customer experience, reduce customer support issues and improve conversion rates due to